Technical problems and repeated delays – Metro Express promises to rectify the situation

Almost the majority of the trains which followed one another on Thursday at the 19 stations along line 2B (Curepipe/Port-Louis) were crowded, with the trains running several minutes late. As surprising as it may seem, no information has emerged on this unusual fact.

Faced with the comments published on Facebook, MEL reacted the next day: “These delays recorded on the line were due to an involuntary power cut in the vicinity of Vacoas, beyond our control, which affected the circulation of the trains for around fifteen minutes. We are aware that information does not always reach the field on time, particularly at the stations mentioned, and we take this seriously, in order to improve our real-time communication during disruptions."

Let's give credit to the MEL communications unit for having made amends, but it must be pointed out that things could have turned sour on board certain trains, like these travelers over 60 who found themselves in positions that were painful to see. Before our eyes, two retirees, blocked by the flow of travelers, were unable to make their way to reach the exit door at Beau-Bassin station and had to get off at the next stop at Barkly. One example among many.

On board the trains, voice messages play in a loop from morning to evening: “To frode, to tase! The yellow seats are reserved for the elderly and disabled, etc. The railway company should also inform users when there is a technical problem or delays.

MEL emphasizes that “for your safety and comfort in the future, please know that each station and each train are equipped with intercom buttons allowing you to contact our staff directly. You can also reach us at any time via our toll-free hotline at 86001, as well as through on-board loudspeakers and driver announcements. We are passing these remarks on to our operational teams, in order to strengthen the presence and responsiveness of staff at the stations concerned. »